Protection Plans

Life happens, and we get it! Whether it's a wine glass that slips or a plate that chips, we've designed our damage protection plans to keep your dinner party stress-free.

No Protection

$0 - save money, take extremely good care

What you're responsible for:

  • Pay replacement cost for damaged, broken, or missing items

What's considered normal wear: Light scratches on plates, minor water spots or removable stains, gentle use marks

What's not normal wear: noticeable cracks, chips, breaks, or permanent stains

Damage Protection

$12 - most popular!

We've got you covered for:

  • Accidental chips, cracks, and breaks up to $50 total
  • Food and wine stains that won't wash out

You're still responsible for:

  • Lost or missing items
  • Damage over $50 total

Perfect for: Careful hosts who want protection against small accidents

Complete Protection

$25 -zero worry!

We've got you covered for:

  • All damage, no matter how it happened - just return what you can. If it's broken in too many pieces, just snap a picture!

You're still responsible for:

  • Lost or missing items

Perfect for: Hosts who want to party without any worry

Rental Policies

We want things to feel easy, transparent, and stress-free. Here's what to expect when renting with us:

Booking & Payment

The rental balance is your collection + protection plan + any tax collection.

On booking day: A 25% deposit holds your items and is non-refundable.
On pick-up/delivery day: The remaining 75% balance + delivery fee (if selected) is charged.
We keep your card securely on file for any post-rental charges (like missing items or late returns).

Pickup, Delivery & Return

You may choose one of the following:

  • Self-Pick-up + Drop-off
    Available in our Fremont location every day from 4-8PM. If that doesn't work for you, shoot us an email or text and we will work something out. If you are ever running late, make sure to give us a call to avoid late or no-show fees!
  • Delivery + Pick-up Service
    Delivery within 10 miles of our Fremont location begins at $30 and
    increases by $2 per additional mile. Delivery requires you to be present to sign the Rental Agreement. We will reach out to you to schedule a delivery and pick-up window.

Item Care

Give everything a quick rinse before returning. Think everything you would do before putting it in the dishwasher (no remaining food residue).

Damage, Loss & Missing Items

You’re covered for damage if you choose a protection plan, but missing items are always charged at full retail replacement value.

If something breaks beyond repair, just snap a photo and send it to us within 24 hours to make sure it's covered by the protection plan (if chosen) and not charged as a missing item.

Cancellation Policy

If you cancel before the pickup/delivery day, there are no additional charges (25% reservation reposit is non-refundable).
If you cancel after pickup/delivery or no-show, the full rental cost is charged.

If you want to review more than the TLDR version, read the full agreement here